Public Offer Agreement (B2C) for clients of SIDESUNNY.COM CYPRUS LIMITED
This document is a public offer (the “Offer”) of SIDESUNNY.COM CYPRUS LIMITED and sets out the terms for the provision of services for the supply, installation, commissioning, configuration and maintenance of solar photovoltaic systems (“PV Systems”) for individuals within the territory of the Republic of Cyprus.
Acceptance of this Offer (the “Acceptance”) is deemed to occur upon any of the following actions:
1. Terms and Definitions
Company / Contractor — Sidesunny.
Client / Customer — an individual or legal entity accepting the terms of this Offer.
Site / Property — the Client’s real estate where the solar system is installed.
System — a solar photovoltaic installation including panels, inverter, mounting, cables and related equipment.
Works / Services — services for supply, delivery, installation, connection, configuration/commissioning of the System, and preparation of required permits/approvals.
Commercial Offer — a document containing the equipment specification, price, timelines and terms of services.
2. Subject of the Agreement
2.1. The Company undertakes to supply and install the System at the Client’s Site in accordance with the approved Commercial Offer.
2.2. The Client undertakes to pay for the Works and equipment in accordance with the agreed procedure.
3. Obligations of the Parties3.1. Company Obligations
4. Service Price and Payment Procedure
4.1. The service price is stated in the Commercial Offer.
4.2. Standard payment schedule for Net-metering / Net-billing:
4.5. In case of delayed payment, the Company has the right to suspend the Works.
4.6. Both Parties must confirm acceptance of completed Works in writing by signing the “Work Completion Certificate — Installation” and the “Work Completion Certificate — Commissioning / Putting the System into Operation.”
5. Performance Timelines
5.1. Timelines are agreed individually and stated in the Commercial Offer.
5.2. Timelines may be changed if any of the following occur:
6. Warranties
6.1. Manufacturer warranties:
6.3. The warranty does not cover damage caused by:
7. Liability of the Parties
7.1. The Company is responsible for installation quality and the proper functioning of the installed equipment.
7.2. The Client is responsible for:
7.4. Late payment interest
If the Client’s payment is overdue by more than 7 calendar days, interest at 4% per annum is automatically accrued on the outstanding amount, calculated proportionally to the number of overdue days, until full payment is made.
7.5. The Company is responsible only for the functioning of the System and cannot be held liable for anything occurring outside its scope/perimeter of responsibility.
7.6. The Company undertakes to inform the Client of potential defects in the home’s electrical system that would prevent the EAC from accepting the System for commissioning/operation.
7.7. The Client undertakes to remedy such deficiencies at their own expense and inform the Company accordingly. Otherwise, the Client undertakes to cover the costs of additional inspections and control measures by the EAC and to pay for additional time spent by the Company in participating in assessments and inspections.
8. Confidentiality and Data Protection
8.1. The Company processes the Client’s personal data in accordance with the GDPR.
8.2. Data is not shared with third parties, except for:
9. Cancellation and Termination
9.1. The Client may cancel the services prior to commencement of Works, with deduction of the Company’s actually incurred costs.
9.2. After installation of the System, refunds are not possible, except as provided under warranty obligations.
9.3. The Company may terminate the agreement in case the Client breaches payment terms or fails to provide access to the Site.
9.4. Retention of funds:
a) Systems connected under Net-Metering and other EAC programs.
The amount of 10% paid as an advance, and the EAC fee (365 + VAT, if paid), are non-refundable if the Client decides not to proceed with the PV System installation after receiving approval of the application from the EAC.
b) Systems without EAC registration.
The amount of 10% paid as an advance is non-refundable if the Client decides not to proceed with the PV System installation later than two weeks before the specified installation date.
10. Force Majeure
The Parties are released from liability for partial or total non-performance of obligations caused by force majeure circumstances.
11. Governing Law and Dispute Resolution
11.1. This agreement is governed by the laws of the Republic of Cyprus.
11.2. Disputes are resolved through negotiations, and if no agreement is reached — in the courts of the Republic of Cyprus.
12. Company Contact Details
Address: Tsakalof 10, Limassol, 3052
Tel.: +357 96 133699
E-mail: hello@sidesunny.com
Website: https://sidesunny.com/
This Offer is valid indefinitely until revoked or updated by the Company.
Acceptance of this Offer (the “Acceptance”) is deemed to occur upon any of the following actions:
- submitting a request via the website, by phone, or via messengers;
- signing a commercial offer (quotation / proposal);
- making an advance payment;
- granting access to the site for performance of works.
1. Terms and Definitions
Company / Contractor — Sidesunny.
Client / Customer — an individual or legal entity accepting the terms of this Offer.
Site / Property — the Client’s real estate where the solar system is installed.
System — a solar photovoltaic installation including panels, inverter, mounting, cables and related equipment.
Works / Services — services for supply, delivery, installation, connection, configuration/commissioning of the System, and preparation of required permits/approvals.
Commercial Offer — a document containing the equipment specification, price, timelines and terms of services.
2. Subject of the Agreement
2.1. The Company undertakes to supply and install the System at the Client’s Site in accordance with the approved Commercial Offer.
2.2. The Client undertakes to pay for the Works and equipment in accordance with the agreed procedure.
3. Obligations of the Parties3.1. Company Obligations
- supply equipment of proper quality;
- perform installation in accordance with Cyprus technical standards and the requirements of the Electricity Authority of Cyprus (EAC);
- carry out initial start-up and functional testing;
- where required, prepare documents for submission to the EAC and state subsidy programs;
- provide operating instructions/training;
- comply with the timelines stated in the Commercial Offer (except in force majeure cases);
- provide the Client with manufacturer warranty documents and service/maintenance terms.
- provide access to the Site for the performance of Works;
- provide accurate information about the property and installation conditions;
- pay for services in accordance with Section 5;
- ensure safekeeping of the equipment after it has been handed over;
- comply with operating rules specified by the manufacturers and the Company.
4. Service Price and Payment Procedure
4.1. The service price is stated in the Commercial Offer.
4.2. Standard payment schedule for Net-metering / Net-billing:
- 30% of the total contract value after the Client accepts the final offer and before submission of the application to the EAC;
- 60% of the total contract value two weeks before installation, for ordering equipment;
- 10% of the total contract value one week before connection, prior to connection with the representative of AIC (as applicable) for system connection.
- 30% of the total contract value after the Client accepts the final offer;
- 60% of the total contract value two weeks before installation, for ordering equipment;
- 10% of the total contract value one week before commissioning/start-up of the PV System.
4.5. In case of delayed payment, the Company has the right to suspend the Works.
4.6. Both Parties must confirm acceptance of completed Works in writing by signing the “Work Completion Certificate — Installation” and the “Work Completion Certificate — Commissioning / Putting the System into Operation.”
5. Performance Timelines
5.1. Timelines are agreed individually and stated in the Commercial Offer.
5.2. Timelines may be changed if any of the following occur:
- manufacturer delivery delays;
- weather conditions preventing installation;
- delays on the part of the EAC;
- lack of access to the Site.
6. Warranties
6.1. Manufacturer warranties:
- solar panels: 10–25 years (depending on model);
- inverter: 5–12 years.
6.3. The warranty does not cover damage caused by:
- improper operation;
- intervention by third parties;
- force majeure events (fire, flooding, hurricane, etc.).
7. Liability of the Parties
7.1. The Company is responsible for installation quality and the proper functioning of the installed equipment.
7.2. The Client is responsible for:
- complying with operating rules;
- timely payment for services;
- safekeeping of the equipment after delivery to the installation address.
7.4. Late payment interest
If the Client’s payment is overdue by more than 7 calendar days, interest at 4% per annum is automatically accrued on the outstanding amount, calculated proportionally to the number of overdue days, until full payment is made.
7.5. The Company is responsible only for the functioning of the System and cannot be held liable for anything occurring outside its scope/perimeter of responsibility.
7.6. The Company undertakes to inform the Client of potential defects in the home’s electrical system that would prevent the EAC from accepting the System for commissioning/operation.
7.7. The Client undertakes to remedy such deficiencies at their own expense and inform the Company accordingly. Otherwise, the Client undertakes to cover the costs of additional inspections and control measures by the EAC and to pay for additional time spent by the Company in participating in assessments and inspections.
8. Confidentiality and Data Protection
8.1. The Company processes the Client’s personal data in accordance with the GDPR.
8.2. Data is not shared with third parties, except for:
- the EAC (for connection);
- government authorities (within subsidy frameworks);
- equipment manufacturers for warranty registration.
9. Cancellation and Termination
9.1. The Client may cancel the services prior to commencement of Works, with deduction of the Company’s actually incurred costs.
9.2. After installation of the System, refunds are not possible, except as provided under warranty obligations.
9.3. The Company may terminate the agreement in case the Client breaches payment terms or fails to provide access to the Site.
9.4. Retention of funds:
a) Systems connected under Net-Metering and other EAC programs.
The amount of 10% paid as an advance, and the EAC fee (365 + VAT, if paid), are non-refundable if the Client decides not to proceed with the PV System installation after receiving approval of the application from the EAC.
b) Systems without EAC registration.
The amount of 10% paid as an advance is non-refundable if the Client decides not to proceed with the PV System installation later than two weeks before the specified installation date.
10. Force Majeure
The Parties are released from liability for partial or total non-performance of obligations caused by force majeure circumstances.
11. Governing Law and Dispute Resolution
11.1. This agreement is governed by the laws of the Republic of Cyprus.
11.2. Disputes are resolved through negotiations, and if no agreement is reached — in the courts of the Republic of Cyprus.
12. Company Contact Details
Address: Tsakalof 10, Limassol, 3052
Tel.: +357 96 133699
E-mail: hello@sidesunny.com
Website: https://sidesunny.com/
This Offer is valid indefinitely until revoked or updated by the Company.