Public Offer Agreement for Clients SIDESUNNY.COM CYPRUS LIMITED
This document constitutes a public offer (hereinafter referred to as the “Offer”) of SIDESUNNY.COM CYPRUS LIMITED and sets out the terms and conditions for the provision of services for the supply, installation, configuration and maintenance of solar photovoltaic systems (PV Systems) for private individuals in the Republic of Cyprus.
Acceptance of the Offer shall be deemed to occur upon any of the following actions:
• submitting an application through the website, by telephone or via messengers;
• signing a quotation / proposal;
• making an advance payment;
• providing access to the site for the performance of works.
On behalf of Sidesunny, the Company acts through a person authorised to enter into agreements for the provision of services.
1. Terms and Definitions
• Company / Contractor — Sidesunny (SIDESUNNY.COM CYPRUS LIMITED).
• Client / Customer — an individual or legal entity accepting the terms of this Offer.
• Site — the Client’s property where the solar system is installed.
• System — a solar photovoltaic installation, including panels, inverter, mounting structures, cables and related equipment.
• Works — services for the supply, delivery, installation, connection and configuration of the System, and for the preparation of the required permits.
• Commercial Proposal — a document containing the equipment specification, price, timelines and terms for the provision of services.
2. Subject Matter of the Agreement
2.1. The Company undertakes to supply and install the System at the Client’s Site in accordance with the approved Commercial Proposal.
2.2. The Client undertakes to pay for the Works and equipment in the prescribed manner.
3. Obligations of the Parties
3.1. Obligations of the Company:
• to supply equipment of proper quality;
• to carry out installation in accordance with the technical standards of Cyprus and the requirements of the Electricity Authority of Cyprus (EAC);
• to perform the initial start-up and check the operational functionality;
• where agreed, to prepare documents for submission to the EAC and to government subsidy programmes;
• to provide operating instructions;
• to comply with the timelines specified in the Commercial Proposal, except in cases of force majeure or fault of third parties.
3.2. Obligations of the Client:
• to provide access to the Site for the performance of the Works;
• to provide accurate information about the property and the installation conditions;
• to pay for the services in accordance with Section 4;
• to ensure the safekeeping of the equipment after its handover;
• to comply with the operating rules specified by the manufacturers and the Contractor.
4. Service Fees and Payment Procedure
4.1. The cost of the services shall be determined in the Commercial Proposal.
4.2. Standard payment schedule for Net-metering / Net-billing:
• 30% of the transaction amount after the Client accepts the final proposal and before the application is submitted to the EAC;
• 60% of the transaction amount two weeks before installation of the System;
• 10% of the transaction amount one week before connection of the System with a representative of the EAC/AHK.
4.3. Standard payment schedule for other installation options:
• 50% of the transaction amount after the Client accepts the final proposal;
• 50% of the transaction amount before installation of the System.
4.4. Payment shall be made by bank transfer, card or any other method agreed by the Parties.
4.5. In the event of payment delays, the Company shall be entitled to suspend the Works and dismantle and remove any equipment already installed.
4.6. Both Parties shall confirm acceptance and handover of the Works in writing by signing the “Certificate of Completion of Works — Installation” and the “Certificate of Completion of Works — System Commissioning”.
5. Timelines for Performance of Works
5.1. Timelines shall be agreed individually and specified in the Commercial Proposal.
5.2. Timelines may be changed upon the occurrence of the following circumstances:
• delays in supply from the manufacturer;
• weather conditions preventing installation;
• delays by the EAC;
• lack of access to the Site.
6. Warranties
6.1. Manufacturer warranties:
• solar panels: 10-25 years, depending on the model;
• inverter: 5-12 years.
6.2. The Company’s warranty for installation works is 1 year, unless otherwise specified in the Commercial Proposal.
6.3. The warranty does not cover damage caused by:
• improper operation;
• interference by third parties;
• force majeure circumstances, including fire, flooding, hurricane, etc.;
• changes in the operating conditions of the System, including the emergence of new structural features, natural obstructions to sunlight and other similar circumstances.
7. Liability of the Parties and Limitation of Liability
7.1. The Company shall be liable for the quality of installation and the proper functioning of the installed equipment.
7.2. The Client shall be responsible for:
• compliance with the operating rules;
• timely payment for the services;
• safekeeping of the equipment after delivery to the installation address.
7.3. The Company shall not be liable for indirect losses, including loss of profit, third-party penalties and similar losses.
7.4. If the Client delays payment for more than 7 calendar days, interest shall automatically accrue on the outstanding amount at a rate of 4% per annum, calculated pro rata according to the number of days of delay, until payment is made in full.
7.5. The Company shall be liable only for the functioning of the System and may not be held liable for anything occurring outside the perimeter of the System.
7.6. The Company undertakes to inform the Client of any possible defects in the electrical system of the house that may prevent the EAC from accepting the System for commissioning.
7.7. The Customer undertakes to remedy such defects at its own expense and to inform the Company accordingly. Otherwise, the Customer undertakes to cover the costs of additional inspections and control measures by the EAC and to pay for the additional time spent by the Company in participating in such assessments and inspections.
7.8. Exclusion of liability for actions of the EAC/AHK and third parties:
The Company shall not be liable for any actions, omissions, decisions, internal regulations, requirements, delays in document review or refusals by the Electricity Authority / Energy Company of the Republic of Cyprus (EAC/AHK), ministries, government departments, licensing authorities or other third parties. All risks and delays related to connection of the System to the grid (Net-metering / Net-billing) shall be borne by the Client and shall not constitute a breach of the Company’s obligations.
7.9. Liability for subsidies and grants: The Company shall not be liable for decisions of government or other authorities regarding the approval, payment, reduction in amount or delay in providing the Client with any grants, subsidies or compensation. The Company provides only informational and documentary support and does not guarantee approval of such payments by the competent authorities. The risk of not receiving grants shall be borne entirely by the Client.
8. Confidentiality, Data Protection and Business Reputation (Non-Disparagement)
8.1. The Company processes the Client’s personal data in accordance with the GDPR.
8.2. Data shall not be transferred to third parties, except to:
• the EAC, for connection purposes;
• government authorities, within the framework of subsidies;
• equipment manufacturers, for warranty registration.
8.3. Protection of business reputation: The Client acknowledges the commercial value of the Company’s business reputation and the SideSunny brand. The Client undertakes to act loyally and not to take any actions aimed at undermining the authority of, or causing harm to, the Company’s reputation.
8.4. Prohibition on dissemination of negative information: The Client undertakes not to disseminate, either personally or through third parties, any negative, defamatory, unproven, critical or offensive information, reviews, comments or judgments about the Company, its activities, the SideSunny brand, management or employees. This prohibition shall apply indefinitely and includes publications on the Internet, including Google Maps, Facebook, Instagram, Telegram, WhatsApp, forums and other platforms, publications in the media, as well as oral or written statements to third parties.
8.5. Penalties: In the event that the Client breaches the obligations relating to the protection of business reputation under Clauses 8.3 and 8.4, the Client undertakes to pay the Company an unconditional penalty of EUR 5,000 (five thousand euros) for each recorded breach; one post, one comment or one message shall be deemed a separate breach. The Client shall also remove the relevant information within 24 hours from the moment the Company sends the corresponding request.
9. Refusal of Services and Termination
9.1. The Client may refuse the services before commencement of the Works, subject to retention of the expenses actually incurred by the Company.
9.2. After installation of the System, refunds are not possible except in cases provided for by warranty obligations.
9.3. The Company may terminate the Agreement if the Client breaches the payment terms or fails to provide access to the Site.
9.4. Retention of funds:
a) Systems connected under Net-metering and other EAC programmes: the amount of 10% paid as an advance payment and the EAC fee (EUR 365 plus VAT, if payable) shall not be refundable if the Client decides not to proceed with installation of the photovoltaic system after receiving approval of the application from the EAC.
b) Systems without registration with the EAC: the amount of 10% paid as an advance payment shall not be refundable if the Client decides not to proceed with installation of the photovoltaic system later than two weeks before the specified installation date.
10. Force Majeure
The Parties shall be released from liability for partial or complete non-performance of their obligations caused by force majeure circumstances.
11. Governing Law and Pre-Trial Dispute Resolution
11.1. This Agreement shall be governed by the laws of the Republic of Cyprus.
11.2. Mandatory pre-trial procedure: The Parties undertake to resolve, to the fullest extent possible, any disagreements, disputes, complaints and claims related to the performance, amendment or termination of this Agreement exclusively through a pre-trial claims procedure by means of direct amicable negotiations.
11.3. Claims procedure: Recourse to courts, the police or consumer protection organisations shall be possible only after the pre-trial settlement procedure has been fully completed. In the event of a dispute, the interested Party shall send an official written claim to the other Party. The period for reviewing the claim and sending a reasoned response shall be 30 calendar days from the date of receipt. If no compromise can be reached, the dispute shall be referred to the courts of the Republic of Cyprus.
12. Company Contact Details
• Name: SIDESUNNY.COM CYPRUS LIMITED
• Address: Tsakalof 10, Limassol, 3052
• Tel.: +357 96 133699
• E-mail: hello@sidesunny.com
• Website: https://sidesunny.com/
This Offer shall remain valid indefinitely until it is withdrawn or updated by the Company.
Acceptance of the Offer shall be deemed to occur upon any of the following actions:
• submitting an application through the website, by telephone or via messengers;
• signing a quotation / proposal;
• making an advance payment;
• providing access to the site for the performance of works.
On behalf of Sidesunny, the Company acts through a person authorised to enter into agreements for the provision of services.
1. Terms and Definitions
• Company / Contractor — Sidesunny (SIDESUNNY.COM CYPRUS LIMITED).
• Client / Customer — an individual or legal entity accepting the terms of this Offer.
• Site — the Client’s property where the solar system is installed.
• System — a solar photovoltaic installation, including panels, inverter, mounting structures, cables and related equipment.
• Works — services for the supply, delivery, installation, connection and configuration of the System, and for the preparation of the required permits.
• Commercial Proposal — a document containing the equipment specification, price, timelines and terms for the provision of services.
2. Subject Matter of the Agreement
2.1. The Company undertakes to supply and install the System at the Client’s Site in accordance with the approved Commercial Proposal.
2.2. The Client undertakes to pay for the Works and equipment in the prescribed manner.
3. Obligations of the Parties
3.1. Obligations of the Company:
• to supply equipment of proper quality;
• to carry out installation in accordance with the technical standards of Cyprus and the requirements of the Electricity Authority of Cyprus (EAC);
• to perform the initial start-up and check the operational functionality;
• where agreed, to prepare documents for submission to the EAC and to government subsidy programmes;
• to provide operating instructions;
• to comply with the timelines specified in the Commercial Proposal, except in cases of force majeure or fault of third parties.
3.2. Obligations of the Client:
• to provide access to the Site for the performance of the Works;
• to provide accurate information about the property and the installation conditions;
• to pay for the services in accordance with Section 4;
• to ensure the safekeeping of the equipment after its handover;
• to comply with the operating rules specified by the manufacturers and the Contractor.
4. Service Fees and Payment Procedure
4.1. The cost of the services shall be determined in the Commercial Proposal.
4.2. Standard payment schedule for Net-metering / Net-billing:
• 30% of the transaction amount after the Client accepts the final proposal and before the application is submitted to the EAC;
• 60% of the transaction amount two weeks before installation of the System;
• 10% of the transaction amount one week before connection of the System with a representative of the EAC/AHK.
4.3. Standard payment schedule for other installation options:
• 50% of the transaction amount after the Client accepts the final proposal;
• 50% of the transaction amount before installation of the System.
4.4. Payment shall be made by bank transfer, card or any other method agreed by the Parties.
4.5. In the event of payment delays, the Company shall be entitled to suspend the Works and dismantle and remove any equipment already installed.
4.6. Both Parties shall confirm acceptance and handover of the Works in writing by signing the “Certificate of Completion of Works — Installation” and the “Certificate of Completion of Works — System Commissioning”.
5. Timelines for Performance of Works
5.1. Timelines shall be agreed individually and specified in the Commercial Proposal.
5.2. Timelines may be changed upon the occurrence of the following circumstances:
• delays in supply from the manufacturer;
• weather conditions preventing installation;
• delays by the EAC;
• lack of access to the Site.
6. Warranties
6.1. Manufacturer warranties:
• solar panels: 10-25 years, depending on the model;
• inverter: 5-12 years.
6.2. The Company’s warranty for installation works is 1 year, unless otherwise specified in the Commercial Proposal.
6.3. The warranty does not cover damage caused by:
• improper operation;
• interference by third parties;
• force majeure circumstances, including fire, flooding, hurricane, etc.;
• changes in the operating conditions of the System, including the emergence of new structural features, natural obstructions to sunlight and other similar circumstances.
7. Liability of the Parties and Limitation of Liability
7.1. The Company shall be liable for the quality of installation and the proper functioning of the installed equipment.
7.2. The Client shall be responsible for:
• compliance with the operating rules;
• timely payment for the services;
• safekeeping of the equipment after delivery to the installation address.
7.3. The Company shall not be liable for indirect losses, including loss of profit, third-party penalties and similar losses.
7.4. If the Client delays payment for more than 7 calendar days, interest shall automatically accrue on the outstanding amount at a rate of 4% per annum, calculated pro rata according to the number of days of delay, until payment is made in full.
7.5. The Company shall be liable only for the functioning of the System and may not be held liable for anything occurring outside the perimeter of the System.
7.6. The Company undertakes to inform the Client of any possible defects in the electrical system of the house that may prevent the EAC from accepting the System for commissioning.
7.7. The Customer undertakes to remedy such defects at its own expense and to inform the Company accordingly. Otherwise, the Customer undertakes to cover the costs of additional inspections and control measures by the EAC and to pay for the additional time spent by the Company in participating in such assessments and inspections.
7.8. Exclusion of liability for actions of the EAC/AHK and third parties:
The Company shall not be liable for any actions, omissions, decisions, internal regulations, requirements, delays in document review or refusals by the Electricity Authority / Energy Company of the Republic of Cyprus (EAC/AHK), ministries, government departments, licensing authorities or other third parties. All risks and delays related to connection of the System to the grid (Net-metering / Net-billing) shall be borne by the Client and shall not constitute a breach of the Company’s obligations.
7.9. Liability for subsidies and grants: The Company shall not be liable for decisions of government or other authorities regarding the approval, payment, reduction in amount or delay in providing the Client with any grants, subsidies or compensation. The Company provides only informational and documentary support and does not guarantee approval of such payments by the competent authorities. The risk of not receiving grants shall be borne entirely by the Client.
8. Confidentiality, Data Protection and Business Reputation (Non-Disparagement)
8.1. The Company processes the Client’s personal data in accordance with the GDPR.
8.2. Data shall not be transferred to third parties, except to:
• the EAC, for connection purposes;
• government authorities, within the framework of subsidies;
• equipment manufacturers, for warranty registration.
8.3. Protection of business reputation: The Client acknowledges the commercial value of the Company’s business reputation and the SideSunny brand. The Client undertakes to act loyally and not to take any actions aimed at undermining the authority of, or causing harm to, the Company’s reputation.
8.4. Prohibition on dissemination of negative information: The Client undertakes not to disseminate, either personally or through third parties, any negative, defamatory, unproven, critical or offensive information, reviews, comments or judgments about the Company, its activities, the SideSunny brand, management or employees. This prohibition shall apply indefinitely and includes publications on the Internet, including Google Maps, Facebook, Instagram, Telegram, WhatsApp, forums and other platforms, publications in the media, as well as oral or written statements to third parties.
8.5. Penalties: In the event that the Client breaches the obligations relating to the protection of business reputation under Clauses 8.3 and 8.4, the Client undertakes to pay the Company an unconditional penalty of EUR 5,000 (five thousand euros) for each recorded breach; one post, one comment or one message shall be deemed a separate breach. The Client shall also remove the relevant information within 24 hours from the moment the Company sends the corresponding request.
9. Refusal of Services and Termination
9.1. The Client may refuse the services before commencement of the Works, subject to retention of the expenses actually incurred by the Company.
9.2. After installation of the System, refunds are not possible except in cases provided for by warranty obligations.
9.3. The Company may terminate the Agreement if the Client breaches the payment terms or fails to provide access to the Site.
9.4. Retention of funds:
a) Systems connected under Net-metering and other EAC programmes: the amount of 10% paid as an advance payment and the EAC fee (EUR 365 plus VAT, if payable) shall not be refundable if the Client decides not to proceed with installation of the photovoltaic system after receiving approval of the application from the EAC.
b) Systems without registration with the EAC: the amount of 10% paid as an advance payment shall not be refundable if the Client decides not to proceed with installation of the photovoltaic system later than two weeks before the specified installation date.
10. Force Majeure
The Parties shall be released from liability for partial or complete non-performance of their obligations caused by force majeure circumstances.
11. Governing Law and Pre-Trial Dispute Resolution
11.1. This Agreement shall be governed by the laws of the Republic of Cyprus.
11.2. Mandatory pre-trial procedure: The Parties undertake to resolve, to the fullest extent possible, any disagreements, disputes, complaints and claims related to the performance, amendment or termination of this Agreement exclusively through a pre-trial claims procedure by means of direct amicable negotiations.
11.3. Claims procedure: Recourse to courts, the police or consumer protection organisations shall be possible only after the pre-trial settlement procedure has been fully completed. In the event of a dispute, the interested Party shall send an official written claim to the other Party. The period for reviewing the claim and sending a reasoned response shall be 30 calendar days from the date of receipt. If no compromise can be reached, the dispute shall be referred to the courts of the Republic of Cyprus.
12. Company Contact Details
• Name: SIDESUNNY.COM CYPRUS LIMITED
• Address: Tsakalof 10, Limassol, 3052
• Tel.: +357 96 133699
• E-mail: hello@sidesunny.com
• Website: https://sidesunny.com/
This Offer shall remain valid indefinitely until it is withdrawn or updated by the Company.
